Field Services Tech
Company Name:
Arca24.com
Salary period: Annual
Overview:
POSITION
Summary:
Responsible for performing on-site or in-house servicing, repair and/or installations. Provides technical support in activities associated with the identification, prioritization and resolution of reported problems. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.
Responsibilities:
PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
2. Performs basic computer hardware and software installations.
3. Ensures all systems work properly and equipment is packaged and transported correctly.
4. Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
5. Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates.
6. Interacts with customer as directed, responding to routine technical questions or request for information
7. POS experience preferred.
Qualifications:
REQUIREMENTS
Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience. Candidates must possess A
certification for consideration.Estimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Overview:
POSITION
Summary:
Responsible for performing on-site or in-house servicing, repair and/or installations. Provides technical support in activities associated with the identification, prioritization and resolution of reported problems. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.
Responsibilities:
PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
2. Performs basic computer hardware and software installations.
3. Ensures all systems work properly and equipment is packaged and transported correctly.
4. Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
5. Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates.
6. Interacts with customer as directed, responding to routine technical questions or request for information
7. POS experience preferred.
Qualifications:
REQUIREMENTS
Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience. Candidates must possess A
certification for consideration.Estimated Salary: $20 to $28 per hour based on qualifications.
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